Print & Embroidery

SPECIALISTS IN PERSONALISATION

ORDERING POLICY


Ordering anything by phone, in person, facebook, email, telephone or from website is assumed to be correct and assumed to making a contract for me to offer an item to you at a price and for you to be making a contract to buy from me.


Orders must be paid for in advance, most items are ordered in for you specially which can take time owing to suppliers posting, postal strikes, public holidays etc but i do my best to get things in as quick as possible and back out to you as quick as possible... i hate waiting for anything so i know you will probably feel the same!

POST & PACKING:


Royal Mail have greatly increased their prices for sending parcels so most parcels are now sent by myHermes who i have found to be very reliable with none going missing.


Prices for posting are kept as low as possible but i will refund postage to anyone who is able to collect from me, just let me know in your message panel on paypal and i will refund your postage no problem.


Collection from Maddiston in Falkirk, easy enough to get to, not far from motorway network.

ITEM TOO BIG OR NOT LIKED

If you have ordered something that's too big or small, you don't like the colour etc then i am happy to exchange it for you, however you will be responsible for returning it to me in perfect condition in original packing and with original labels which you will be responsible for paying the postage cost to return, i will then send you out either an alternative or larger/smaller item, again you are responsible for postage costs. This excludes personalised and printed garments.

THIS DOES NOT AFECT YOUR STATUTORY RIGHTS

Returns Policy:


Please contact me about anything that you need to return for whatever reason and i will do my best to help you.  


PERSONALISED CLOTHING IS NOT RETURNABLE UNLESS IT'S FAULTY - Great care must be taken to confirm details of colour, size, details etc and any online, in person, telephone confirmation is assumed to be correct and go ahead given for personalising items.


YOUR STATUTORY RIGHTS ARE NOT AFFECTED

27 Hillcrest, Bo'ness, EH51 9HT